Value Chain and Operational Models †Free Samples to Samples

Question: Discuss about the Value Chain and Operational Models. Answer: Introduction In this assignment, there is the requirement for analysing the data in respect of certain tasks that includes the aspect of counting the number of Product Family in respect of PF12. There is also the requirement for displaying the customers name that made frequent complaining management, listing all kinds of complaints raised by the consumer, and establishing four pivot tables, which will be including the total customer complaints, total types of complaints, total customer complaints that the product family has raised and overall complaints that CSR employees have raised. Top three problems regarding complaint types, product family, customers as well as CSR staffs regarding the electronic company are are mentioned as under, This is considered being a general complaint in respect of customer service. Customer service can be explained as any activity related to customer care that will be supporting the product delivery or core service delivery that includes the checking of delivery status, return and crediting of orders, customer service and support (Brettel 2014). These are considered being the products that are sent to a consumer who has not placed an order for them. At times, customers are unintentionally ordering products since they do not completely understand the obligatory terms when they are joining schemes that are presented online (Lee 2015). Damaged product The products that are being sold by the electronic company might sometimes be found to be damaged and therefore, complaints might be received from the customers in that regard. The Root Cause analysis is considered being a well-known and often-used process that is assisting individuals in answering the question as to why the problem is taking place primarily management. It will be seeking the aspect of identifying the origin of a crisis through the use of particular set of stages, with related tools, for finding the primary reason regarding the problem, to determine what occurred, determining why it is occurring and figuring out what is required to be done for reducing the likelihood that it might happen again. In this respect, there are three general kinds of causes such as physical causes, human causes and organizational causes (Ramundo 2016). The physical causes will be including the aspect of failure regarding tangible, material products in certain manner. The human causes will be including the aspect that individuals did something wrong, or didnt do something that was required. Human causes will be leading towards the physical causes. The organizationa l causes will be including a method or policies that are used by individuals for making decisions (Kannan 2013). Root cause analysis will be looking at all three kinds of causes that will be involving the aspect to do the investigation of the patterns regarding negative impacts, finding hidden mistakes in the process, as well as to discover particular actions that provided the contribution relating the problem (Romero 2016). There can occur the root cause analysis to various situations. The root cause analysis process is having five recognizable stages that are defining the problem, collecting data, identifying possible causal factors, identifying the root causes as well as recommending and implementing the solutions. There are different processes as well as techniques towards the conducting of root cause analysis. In respect of events and causal factor evaluation, it can be stated that it is having a wide use in respect of the significant, single-event challenging aspects. This method will use the evidence whose gathering occurs in a quick as well as methodical manner for the establishment of a timeline in respect of the activities that might lead towards the challenging aspects (Brettel 2014). Post the establishment of the timeline, there might occur the identification of the causal as well as contributing factors management. The change analysis will be stating that this approach is having the applicability regarding the situational aspects in which a performance of the system has a significant shift. It will be exploring changes made regarding individuals, equipment, information as well as more that did the contribution towards the performance related changes (Jifa 2015). The barrier analysis p rocess will be focusing on the controlling aspects that are in place regarding the method for either preventing or detecting the challenges and those that might have caused the failure. Conclusion There should occur the performance of a root cause analysis, which is considered being the approach to do the identification of an underlying causes relating to the concern relating to the various complaints from the customers that is making sales and customers service representatives having a feeling of frustration due to the constant hearing of complaints from the customers end. The three stages related to the solving of problems regarding the root causes analysis are consisting of the aspects of defining, analyzing as well as solving. Reference Brettel, M., Friederichsen, N., Keller, M. and Rosenberg, M., 2014. How virtualization, decentralization and network building change the manufacturing landscape: An industry 4.0 perspective.International Journal of Mechanical, Industrial Science and Engineering,8(1), pp.37-44. Jifa, W., Haiyan, A. and Hang, C., 2015. The Research of Chain Structure and Value Realization Mechanism Based on Innovation Chain in ST Service Industry.Science Technology Progress and Policy,15, p.012. Kannan, D., Khodaverdi, R., Olfat, L., Jafarian, A. and Diabat, A., 2013. Integrated fuzzy multi criteria decision making method and multi-objective programming approach for supplier selection and order allocation in a green supply chain.Journal of Cleaner Production,47, pp.355-367. Lee, C., Kang, H., Lee, W., Kim, T., Kim, K.H., Woo, H.Y., Wang, C. and Kim, B.J., 2015. High?Performance All?Polymer Solar Cells Via Side?Chain Engineering of the Polymer Acceptor: The Importance of the Polymer Packing Structure and the Nanoscale Blend Morphology.Advanced Materials,27(15), pp.2466-2471. Ramundo, L., Taisch, M. and Terzi, S., 2016, September. State of the art of technology in the food sector value chain towards the IoT. InResearch and Technologies for Society and Industry Leveraging a better tomorrow (RTSI), 2016 IEEE 2nd International Forum on(pp. 1-6). IEEE. Romero, D., Pezzotta, G., Molina, A. and Cavalieri, S., 2016. StrategicPlanning Framework forSMEServiceOrganisations: Competitive, Value Chain and Operational Models Toolkit.